Product and Support Options

GrantsWare offers several product, service and support options for your convenience.

Product Options

1) Low-Cost Monthly Subscription Service with access via GrantsWare's secure server.

This option includes:

  • Account set-up and configuration.
  • Basic customization with your organization's logo and name.
  • Access to online help and training resources.
  • Basic maintenance and support service.
2) Purchase Full Software Package, source code included, hosted on your or our servers.

This option includes:
  • Basic customization with your organization's logo and name.
  • Training session and access to online help and training resources.
  • Basic maintenance and support service.

Training Options

GrantsWare offers the following training options:
  • On-Site
  • Web-Cast
  • Self-Paced Web or CD-Based

Customization

GrantsWare can customize the application to suit your exact specifications and needs.

Data Conversion

GrantsWare can convert any existing data to be used with either version of the application.  Clients who choose to start with the low-cost monthly subscription service will receive a free data conversion if they decide to purchase GrantsWare.

Maintenance and Support Options

1. Basic
  • Free telephone support for initial installation and configuration. All other telephone inquiries are $99/inquiry.
  • Free email support.
2. Medium
  • Basic support.
  • 5 telephone inquiries.
  • Upgrades - Receive product upgrades free of charge as soon as they are released.
3. Full
  • Medium support.
  • Unlimited telephone inquiries.